We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached. You’ll also need the receipt or proof of purchase.

We do not accept returns, or provide refunds or store credit on briefs, swimwear, shapewear, sale items or gift cards.

We will do all we can to assist you with purchasing the correct sized bra, however without fitting you in person, or via our virtual fitting service, we are unable to guarantee your bra will fit as expected. Please reach out to us if you have any fit questions prior to purchasing so we can help you find your perfect fit!

To start a return, send us an email with RETURN REQUEST as the subject line to hello@florencemayintimates.com.au.

PLEASE NOTE: Returns are at your own cost. We recommend you use a tracking option for any return items valued over $75 as we will not be responsible for returns that go missing in transit. If your return is accepted, the item/s will need to be sent to the following address: Shop 10, Town Hall Arcade, 79 Market St, Mudgee NSW 2850. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@florencemayintimates.com.au.

Please do not return items to the manufacturer.

Damages and Issues

As soon as you receive your order, please inspect it and contact us immediately if it is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify. 

For all bra purchases, we recommend wearing the bra/s for at least one hour in your home. Ensure you are not wearing any fake tan, body oils or lotions during this period. DO NOT remove tags until you are happy with the fit after the one hour period.  Bras that appear worn, have been washed, have tags removed or are stained or damaged in any way are ineligible for return or refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your return, please contact us at hello@florencemayintimates.com.au.

In Store Returns

Returns on items purchased in store are only eligible for exchange or store credit and are subject to the same Return Policy outlined above. Refunds on in store purchases will only be provided on manufacturer faults or damage.